Release Date: October 30, 2024

Married to The Boss has been missing in action for a couple of years. The boss is back with a renewed focus and customer service is top of mind.

Customer service is in decline in various business sectors; including the travel industry — which is sad.  But, why?  The reasons are many, but cut cutting measures have created a less than satisfactory customer service experiences in many industries.

What can your business do to set your business apart?  Tune in to hear simple strategies to help you navigate these challenges better and capitalize on the opportunity to exceed customer expectation.

During this episode we discuss:

• Factors contributing to decreasing levels of customer service
• Proven methods to build revenue growth by offering top-notch service
• Value in prioritizing stellar customer experience

Link to references mentioned during the show:

• Customer Care Measurement and Consulting 2020 survey
• And after a negative experience, consumers reduce or stop spending with that brand
• Pan Am Airlines Reputation for High-quality Service

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Whether you have a question or comment, or just want to say “hi”, we’d love to hear from you! We also want to hear your stories. Tell us about the highs (and the lows) you’ve encountered while running a business with your spouse. We are always looking for married entrepreneurs who want to share their story with our audience.

If you are interested in being a guest on one of our shows or to let us know what you’d like to hear, complete our contact form and share your thoughts. We look forward connecting with you.

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